Insurance information

When you rent out a camping vehicle via MyCamper, insurance is automatically included via Omocom. This information answers the most common questions about insurance and explains where to turn in the event of a damage or an accident.

If there should be questions that you do not get answers to in the information, you are more than welcome to contact Omocom - They are happy to help!

Has something happened?

If something has happened and you want to create an insurance claim, follow these steps:

1. Do you need roadside assistance? Call one of the following numbers, depending on where the vehicle is from and inform them that you have an insurance via Omocom:
   a. Finland: RedGo
   +358 9 3747 7431
   b. Norway: RedGo
   (0047) 242 401 86
   c. Sweden: RedGo
   +46 8 731 40 68
   d. Denmark: Falck
   +45 70 202 908
   e. Germany: Contact any preferred roadside assistance provider. If the vehicle cannot be repaired on site, it will always be transported to the nearest workshop that can repair it. (Invoice can be issued to: Omocom Försäkring AB, Birkagatan 1, 113 36 Stockholm, Sweden / [email protected])
   f. Austria: 24/7 Assistance
   +43 5 050 247 365 147
2. If you are going to create an insurance claim, you will find a link directly in your booking under the heading "Insurance". By using this link, your vehicle and booking details are pre-filled for a quicker process. Once you have submitted your claim via the link, you will be contacted by an administrator who will help you further. If the vehicle is still drivable you can create the insurance claim after the booking has ended.

Note! If you have questions about a specific insurance case, please contact Omocom by replying to an email in your registered case, and the question will be sent directly to your case officer. MyCamper's customer service cannot answer questions about insurance matters.

How do I get insurance?

The insurance is arranged as a group insurance by MyCamper and applies to rentals where the vehicle owner has chosen to include it. If included, it provides insurance coverage for the entire rental period.

What does the insurance cover?

The insurance covers damage, loss or theft that occurs within the EEA and the United Kingdom

Can I ignore having car insurance now?

No, Omocom's insurance solution requires the vehicle to be covered by at least statutory motor liability insurance. Please note that cover for damage to your own vehicle (comprehensive coverage) is only provided if the vehicle is insured with comprehensive insurance outside of the rental period. If such coverage is not in place, certain types of damage will not be covered.

Why do I need statutory motor liability insurance?

Omocom's insurance solution covers where the statutory motor liability insurance does not cover, for example in the event of theft or damage that occurs when the vehicle has been rented out to a third party.

If a damage or theft can be compensated by the statutory motor liability insurance, Omocom reimburses costs for deductible paid to that company.

Examples of damages that are compensated:

• Traffic accident that causes damage to the vehicle
• Intentional damage - someone throws a stone at the vehicle
• Theft - An unknown person steals and drives away with the vehicle
• A dent in the vehicle caused by accidentally backing into an object
• Stone shot on the windshield. This is only valid for motorhomes and campervans
• Damage to the interior and ceiling in the compartment and living area of the motorhome. The maximum compensation is 5 000 EUR.
• Personal property (if you accidentally break something) - damage to personal property normally located in the vehicle and belonging to the owner or a member of his/her household. However, the insurance does not apply to theft-prone property, cash, or valuable documents. The maximum compensation is 1 000 EUR.
• Loss of or damage to keys and possible recoding and/or lock replacement. Loss of a key must be reported to the police. The maximum compensation is 1 000 EUR.
• Cleaning the tank - In the event of misfuelling, the costs for cleaning the fuel tank, fuel lines and fuel filter will be reimbursed. The maximum compensation is 5 000 EUR. Towing to the nearest workshop is also reimbursed. Misfuelling the water tank is also included.
• Compensation in case of subrogation, only for applicable countries. See terms for specific amounts.

Examples of damages that are not compensated:

• Minor scratches or normal wear and tear that does not affect the usability of the vehicle
• Wear, rust, corrosion or something else that is due to lack of maintenance of the vehicle

How can I reduce my deductible?

By adding the deductible reduction add-on during the booking process or any time before the booking starts, you can reduce the deductible to EUR 500.

What is cancellation insurance?

Cancellation insurance can be added during the booking process. It covers the cancellation cost if you need to cancel due to:

• Acute illness, accident or death that affects you, a close relative of yours, a fellow traveller or a person you are visiting during the trip.
• Unexpected termination of permanent employment.
• Unexpectedly taking up employment.
• You are unable to travel due to unplanned mobilization orders from the armed forces, civil defense or emergency services.
• Your pet suffers an acute illness or accident.
• Substantial damage to your home.

See terms for specific conditions and limitations.

What is Omocom?

Omocom is an insurance company. Omocom Försäkring AB designs, distributes, and underwrites the insurance — meaning Omocom carries the insurance risk and is the official insurer.

Omocom has its own claims management team that handles claims quickly and smoothly.

Contact Omocom

Questions about an ongoing damage claim can preferably be asked directly in the email thread created in connection with your claim.

• 010-332 02 00
• [email protected]

Please note that Omocom is not able to receive damage claims via phone or email.