Insurance information

When you rent out a camping vehicle via MyCamper, insurance is automatically included via Omocom. This information answers the most common questions about insurance and explains where to turn in the event of a damage or an accident.

If there should be questions that you do not get answers to in the information, you are more than welcome to contact Omocom - They are happy to help!

Has something happened?

If something has happened and you want to create an insurance claim, follow these steps:

1. Do you need roadside assistance? Call one of the following numbers, depending on where the vehicle is from and inform them that you have an insurance via Omocom:
   a. Finland: RedGo
   +358 9 3747 7431
   b. Norway: RedGo
   (0047) 242 401 86
   c. Sweden: RedGo
   +46 8 731 40 68
   d. Denmark: Falck
   +45 70 202 908
   d. Germany: Falck
   +46 8 731 40 68
   d. Austria: Falck
   +46 8 731 40 68
2. If you are going to create an insurance claim, you will find a link directly in your booking under the heading "Insurance". By using this link, your vehicle and booking details are pre-filled for a quicker process. Once you have submitted your claim via the link, you will be contacted by an administrator who will help you further. If the vehicle is still drivable you can create the insurance claim after the booking has ended.

Note! If you have questions about a specific insurance case, please contact Omocom by replying to an email in your registered case, and the question will be sent directly to your case officer. MyCamper's customer service cannot answer questions about insurance matters.

How do I get an insurance?

You don't have to do anything at all! The insurance is activated automatically when your MyCamper booking starts.

The insurance is a so-called mandatory group insurance, which means that it is included when renting via MyCamper. The insurance is valid for the entire rental period with MyCamper.

What does the insurance cover?

The insurance covers damage, loss or theft that occurs within the EEA and the United Kingdom

Can I ignore having a car insurance now?

No, Omocom's insurance solution requires the vehicle to be covered by basic traffic insurance.

Why do I need basic traffic insurance?

Omocom's insurance solution covers where the basic traffic insurance does not cover, for example in the event of theft or damage that occurs when the vehicle has been rented out to a second or third party.

If a damage or theft can be compensated by the ordinary traffic insurance, Omocom reimburses costs for, for example, deductibles paid to ordinary insurance companies.

Examples of damages that are compensated:

• Traffic accident that causes damage to the vehicle
• Intentional damage - someone throws a stone at the vehicle
• Theft - An unknown person steals and drives away with the vehicle
• A dent in the vehicle caused by accidentally backing into an object
• Stone shot on the windshield

Examples of damages that are not compensated:

• Misfuelling (can be covered under the "misfortune coverage," which is an optional insurance selected by the vehicle owner)
• Minor scratches or normal wear and tear that does not affect the usability of the vehicle
• Wear, rust, corrosion or something else that is due to lack of maintenance of the vehicle

Why do we recommend the misfortune coverage?

The misfortune coverage is a great complement, which we highly recommend, to the mandatory insurance since it is an extra cover to unexpected and unwanted damages that can easily occur when renting out your car.

Examples of damages that are compensated:

1. Interior damage is damage to the interior and ceiling in the compartment and living area of the motorhome. The maximum compensation is 5 000 EUR.
2. Personal property (if you accidentally break something) - damage to personal property normally located in the vehicle and belonging to the owner or a member of his/her household. However, the insurance does not apply to theft-prone property, cash, or valuable documents. The maximum compensation is 1 000 EUR.
3. Loss of or damage to keys and possible recoding and/or lock replacement. Loss of a key must be reported to the police. The maximum compensation is 1 000 EUR.
4. Cleaning the tank - In the event of misfuelling, the costs for cleaning the fuel tank, fuel lines and fuel filter will be reimbursed. The maximum compensation is 5 000 EUR. Towing to the nearest workshop is also reimbursed. Misfuelling the water tank is included.

What is Omocom?

Omocom is an insurance company. Omocom Försäkring AB designs, distributes, and underwrites the insurance — meaning Omocom carries the insurance risk and is the official insurer.

Omocom has its own claims management team that handles claims quickly and smoothly. If you need to report a claim, you do so via external.omocom.se/claimsform

Compensation

Compensation can be made through repairs, compensation by a corresponding property or paid in cash.

Payout is made with Omocom's payment partner Trustly - you usually have your money within a few minutes of payout initiation!

Contact Omocom

If you need to report a claim, you can do so via the following link: external.omocom.se/claimsform

Questions about an ongoing damage claim can preferably be asked directly in the email thread created in connection with your claim.

• +46 8-520 278 70
• [email protected]

Please note that Omocom is not able to receive damage claims via phone or email.