Insurance information - Insurance by the owner

You can see from the vehicle profile on MyCamper which insurance cover the camping vehicle has. Camping vehicles that are covered by the insurance of the owner are insured as a rental vehicle. For non-motorised camping vehicles (caravans), the liability insurance is covered by the towing vehicle. You can ask the owner what exclusions there are in the insurance conditions, e.g. operating errors, operational damage, damage to tyres.

As a rule, Europe and countries bordering the Mediterranean. For details, please see the general terms and conditions of insurance of the owner's policy.

When contacting the insurance company, it is best to have the rental contract to hand. Here, you can find the details of the owner and camping vehicle. Should this concern an accident involving a third party, please also have the European accident report to hand.

Inform the owner of the insurance claim number. The owner will have the repairs carried out once the damage has been reported. The owner will retain the deposit and get in touch with you once the damage has been corrected and reimburse you the difference, should any funds remain.

In the event of a claim, the premium for the vehicle will increase for the owner and the owner will have to pay a deductible to their insurance company.

As a rule, Europe and countries bordering the Mediterranean. For details, see the GTC of the roadside assistance insurance of the rental company.

Please contact the emergency helpline of the respective insurance company. You will receive the telephone number and the roadside assistance insurance policy from the owner. Please have the following documents to hand:

• Copy of the rental contract with information concerning the owner and vehicle
• Policy number (you will receive this from the owner)
• Original report of the incident (police report, accident report)
• Original bills and receipts