Amundn, Sun Living-Matkailuauto

Issue after issue. During check-in I discovered a water leak, hot water didn’t seem to work, and I had to troubleshoot to figure out how to get the gas stove top to work. The caution light on the refrigerator flashes when on battery, but I’m told the refrigerator should work on battery. Shortly after check-in, the water pump stopped working. The gas alarm regularly provides two red alarm lights. I’m unable to figure out exactly what it means. I suspect gas accumulation inside the RV even though I am ventilating when using gas. There is constantly smell of propane around the bottle when the gas bottle is turned on. The kitchen faucet has a water leak when the water heater is on and pressure is built up. On my holiday, I spent about 24 hours trying to troubleshoot the different issues via Internet searches, translating non-English owners manuals, asking friendly strangers for help, sitting at service centers, calculating refunds owed to me, and determining how the owner can refund me given different currencies. Positives about the rental: The owner has been responsive and trying to figure out the issues. The supplies in the RV are sufficient (kitchen, bathroom). There is no phone number available in the platform to contact MyCamper, only chat bot and email. At first, the chat was very responsive until I had a specific issue. Then I was transferred to a team and it took over 15 hours between responses. I sent an email instead and got responses in a reasonable amount of time. The answers through chat and email are very helpful. I am not pleased with MyCamper refund method. MyCamper is providing a service until it comes to issues and refunds. MyCamper says the owner will refund the renter from their portion and MyCamper will only refund the service fee to the renter after the owner has refunded their portion. Insurance is nonrefundable. The owner says he cannot provide a refund until he gets his portion of the money from MyCamper, which will take 5 to 10 business days from the check-in date. Even though MyCamper took my payment immediately upon approval of my booking request (a week before check-in). The MyCamper platform did not allow me or the owner to change the check-in date when the water leak issue was discovered. MyCamper said they would update the booking since check-in was delayed one day, but they never made the update. As the renter I am now stuck with calculating refunds owed to me and coordinate with MyCamper and the owner separately to receive the refunds.