1. Create a profile

The first thing you need to do to be able to rent a motorhome or caravan is to fill in a profile about yourself and verify yourself through BankID or for some countries passport or national ID card. Renting your motorhome or caravan can be very personal. This verification means that vehicle owners can be sure of who they rent to and can feel more safe.

2. Search for a motorhome or caravan

To find a vehicle for rent, go to "see motorhomes & caravans". It shows all vehicles that are available for rent. You can fill in where you want to pick up the vehicle and between what dates you want to rent. You can also use a filter where you fill in specific wishes, such as the minimum number of sleeping spots, winter adaptation or if children are allowed to live in the vehicle. This filters the search results according to your wishes, so that you can find the vehicle that is best suited for your holiday.

On the tablet and on the computer, you can easily see where different vehicles are available for rent through a map that shows where they are.

3. Send booking request

Once you have found a vehicle you want to rent, make a booking request to the vehicle owner. You do this by clicking on the "To booking request" button. A booking request is not binding and if you want you can send requests to several owners for the same date to increase your chances of finding a vehicle.

Make sure your details regarding dates and any requests are correct before sending your request to the owner. In connection with you making your first booking request, we will make a credit report on you. We do not allow bookings on MyCamper if the credit report contains remarks.

4. Wait for a response from the owner

Once a booking request has been received, the vehicle owner has 48 hours to accept or refuse it. Once the owner has accepted your request, it is important that you make your first payment, see below.

If the owner refuses the booking request or does not respond within 48 hours, the request will be canceled. We then recommend that you send a new request to another motorhome or caravan owner.

In cases where the owner has questions for you before a booking is accepted, the owner will send you notifications about this. The contact between the vehicle owner and you as the renter will take place through messages on the platform. When a message is sent from the owner, a message to your email will also be sent. Therefore, it is good to check your email regularly so that you don't miss any messages.

5. Confirm the booking by an initial payment

Once the vehicle owner has accepted your booking request and you want to confirm the booking, you need to pay a booking fee.

The booking fee is 25% of the rental amount if your booking starts more than 30 days forward in time. If the booking starts within 30 days, the booking will be confirmed by you paying the full rental amount.

We recommend that you pay the fee as soon as you can because the booking will be canceled if it is not paid within 48 hours. If you have failed to pay on time, you can of course contact the vehicle owner and send a new booking request.

6. Pay the rest of the rental amount

This step applies to those bookings where the full amount was not paid on the first payment.

30 days before check-in, the remaining rental amount must be paid. It is important that you pay the rental amount on time, otherwise the booking may be canceled and the booking fee lost.

MyCamper receives the payment of the rental amount which is then paid to the vehicle owner.

Payment to the owner takes place when you as the renter have gained access to the vehicle on the day of check-in and the check-in process is completed on the platform.

Remember that in order for the lease to apply, MyCamper's payment system must always be used.

7. Pay the deposit

The deposit is payable during the week before the check-in date. It must be paid no later than 12 hours before check-in. The deposit is held by MyCamper until the booking is completed.

During checkout (see below) possible extra costs that has arisen during the rental period can be registered. These are then deducted from the deposit and the remaining amount is refunded to you. Note that it can take 5-10 days before the money arrives in your account.

You can find out if a motorhome or caravan is available by selecting the dates you want to travel in the calendar. All vehicles shown in the search results are available during the selected period. 

You can also search by date inside the ad. In your mobile, you will see the "See availability" button at the bottom and when you click on it, the vehicle's calendar appears. On the computer and tablet, click on "Click to select date" on the right side. Available dates are marked in white.

Your booking is confirmed when you pay the booking fee. When your booking is confirmed, you will receive an email with a confirmation. At MyCamper.com you can go to the page "bookings" to see your current bookings.

To be able to send a message to a motorhome or caravan owner, you need to create an account and verify yourself. When you are logged in, you can send a message to the owner. 

You contact an owner by going to their vehicle ad. Near the owner's name and profile picture, you will find the "Send message" button.

If the vehicle owner sends you a message, you will also receive an email notification. The e-mail contains a link that takes you to the conversation on MyCamper. There you can reply to the message.

The vehicle owner needs to accept or reject a booking request within 48 hours of it being sent. You will receive a notification via email as soon as the owner has accepted or denied a booking or if the owner has sent a message.

No. It is important that a booking request is made by the person who will be the driver and participate on the trip. This is so that the rental through MyCamper can take place in a safe way where vehicle owners and renters can feel safe with each other.

Since renting through MyCamper means that a lease is created, it should not be necessary to create additional contracts. Once a booking request is confirmed by the vehicle owner and payment is made by the renter, the parties have entered into an agreement.

However, it is up to the vehicle owner to decide if other agreements are needed, but this must have been informed and agreed in advance.

You need to be 23 years old to rent through MyCamper.

In connection with you as a renter making your first booking request, we will make a credit report on you. If you have any marks on your credit report, the booking may not go through. There are also other cases where it may happen that the credit information does not go through, for example if you have emigrated from Sweden more than 12 months ago.

Our credit report does not affect your credit rating or your ability to obtain a loan promise from a bank. We make the credit report via Creditsafe, and they do not share information about the credit information they provide with the Upplysningscentralen (UC). Therefore, the bank and other parties do not see that a credit report has been made by us, and your credit rating is kept intact.

Read more about credit report at Creditsafe

You need to have had a valid driving license and the right qualifications for at least 3 years and be registered in the EEA or the United Kingdom. Your driving license must also be issued within the EEA or the United Kingdom.

Check-in takes place when the renter picks up the vehicle from the vehicle owner to use it during the rental period.

The vehicle owner starts checking in on his phone on MyCamper's website when the renter has arrived at the vehicle. The vehicle owner and the renter then together make a thorough visual inspection of the vehicle, where the vehicle owner documents any damage and defects on the vehicle. If it is a motorhome, the owner also documents the motorhome's current fuel level and mileage reading. The vehicle owner looks at the renter's driving license and enters the renter's last four digits in the social security number on the website to ensure that it is the same person who has sent the rental request who will pick up the vehicle. The renter then approves the vehicle owner's documentation of the vehicle's condition on MyCamper's website in his telephone and the keys to the vehicle are handed over from the vehicle owner to the renter. Thus, the check-in is completed and the rental period has started. The renter has now taken responsibility for the vehicle. 

Completing the check-in is mandatory and demonstrates that both parties are aware of the condition of the vehicle before the rental period starts. In this way, both parties can be safe during the rental period and when returning the vehicle.

Keep in mind that once you as a renter have approved the check-in, you are responsible for the vehicle and its equipment. Should you discover any damage that was not registered at check-in, or that furniture or equipment is missing or not working, you must contact the owner within 24 hours. In most cases, you and the owner can then come up with a solution together.

Check list for check-in process:

1. The renter goes to the vehicle owner or where the vehicle is located, at the agreed time on the day of check-in.
2. The vehicle owner starts a "check-in" via the phone on MyCamper's website.
3. If it is a motorhome, the owner documents the motorhome's fuel level and mileage reading.
4. The vehicle owner and the renter inspect the vehicle together. The owner documents any damage and defects, checks that the equipment works and takes pictures of the vehicle.
5. The vehicle owner examines the renter's driving license so that it matches the renters information on the website and enters the renters last four digits in the social security number and ensures that the renter has the correct authorization for the vehicle.
6. The renter approves the vehicle owner's documentation through MyCamper's website and the owner hands over the keys to the renter.

Check-out takes place when the renter returns the vehicle to the owner after his rental period.

The renter returns the vehicle to the owner at the specified time on the last day of the rental period. In the event of longer delays, you as a renter may be charged a late fee by the owner.

If it is a motorhome, the owner documents the motorhome's fuel level and mileage reading. After that, both parties inspect the condition of the vehicle together to ensure that the vehicle is in the same condition as when rented out. The vehicle owner documents any new damage and the renter approves it via his/her account on the website.

Mileage in addition to free miles is automatically calculated here and the owner and renter can also jointly agree on any other extra costs and document them directly for easier payment handling. In that case, these are deducted directly from the deposit. When the keys are returned and the check-out is approved by both parties on the website, the check-out is completed.

All payments made from MyCamper to both owners and renters take between 5-10 working days to reach the recipient's account.

To add extra drivers, go to your booking and click on "Add extra drivers". Here you enter the driver's name and upload photos on the front and back of the driving license. Extra driver costs SEK 25 including VAT per day.

Once you have submitted the extra driver, MyCamper will review the driver. You will receive an email when this review has been completed. You can also see the status of the review in your booking under the heading "Approved drivers".

Who your fellow travellers are is up to you, but remember that the motorhome or caravan owner can set up rules for who the fellow travellers may be.

The motorhome or caravan owner states what is allowed and not allowed in the vehicle by determining rules that apply to the use of the vehicle. The rules describe everything that is important for the renter and fellow travelers, and can apply to everything from, for example, no smoking or no pets. The owner's rules can be found on the vehicle's advertisement.

The vehicle advertisement under the tab "overview" states whether there is place for a car seat or not. It also says whether children are allowed to follow, under the vehicle owner's "rules" for rental.

It is important to make sure that it is allowed to travel with children and if it is possible to use a car seat in the vehicle. Remember that children under 150 cm tall must not be placed where there is a passenger airbag.

In the rules of the vehicle advertisement, the owner must state whether animals are allowed. It is up to the owner to allow pets or not. If you do not find the information you are looking for under "rules" in the vehicle ad, we recommend that you send a message to the vehicle owner and ask. Feel free to send a message to the owner through the platform so that the answer is saved in the conversation.

At the top of a motorhome advertisement, it is stated how many seats with seat belts there are and the number of beds. If you are unsure, we recommend that you ask the owner. It is forbidden to be in a caravan while driving.

No. When traveling in a motorhome, it is important that the intended seats are used and that all passengers wear seat belts. If for any reason you need to leave the passenger seat, we recommend that you stop in a safe place, for example at a rest stop or similar. 

If you want to change or extend the date of a confirmed booking, use the "Extend / move booking" button which you will find in the booking view for the current booking. You will then send a request to the owner to change the date. The owner must then approve your change request in order to update the booking date.

If a damage occurs, it is important that you contact the owner immediately. The conditions for damage management may differ depending on the vehicle owner's insurance. Therefore, it is of utmost importance that you contact the owner as soon as you can to get help in the best possible way.

If you as a renter discover a damage or damage the vehicle in any way after check-in, it is important that you notify the vehicle owner of this as soon as possible. If this is the case, the best way is to take pictures. In this way, it is possible for the vehicle owner to rectify the fault and that future renters will not be affected.

The motorhome or caravan owner decides whether it is allowed to drive the vehicle outside Sweden. Once you have found a vehicle that is interesting, you can see under “rules” if it is allowed to travel with the vehicle within, for example, the EU or Scandinavia. If you are unsure, we recommend that you ask the owner if your intended destination is allowed or not. You need to have the vehicle owner's Green Card with you when traveling abroad.

Through MyCamper's payment system, you can pay with the most common credit cards such as Visa and Mastercard. 

MyCamper uses the third party provider Stripe for all payments made. Stripe is the world's third largest payment provider and is established in 120 countries. All information entered by users on MyCamper's website is handled in encrypted form and is not disclosed to third parties.

If there are extra costs during your rental period, such as extra kilometers driven, fines, road tolls or deductibles, they will primarily come from the deposit. If the amount exceeds the deposit, MyCamper will invoice you as a renter afterwards.

All payments made from MyCamper to both owners and renters take between 5-10 working days to reach the recipient's account.

Once the owner has accepted your booking, you will receive an email with instructions on how to pay the booking fee. You need to pay the booking fee within 48 hours of the vehicle owner accepting the booking and the remaining rental amount needs to be paid no later than 30 days before the start of the rental period and check-in. You can pay the remaining rental amount earliest two months before check-in. The deposit can be paid from one week before check-in and must be paid no later than 12 hours before check-in begins.

Using the MyCamper platform to find motorhomes or caravans for rent is free. Creating a profile and sending booking requests is completely free. But to rent a motorhome or caravan, you need to pay money to the vehicle owner. Vehicle owners themselves have indicated how much they want to charge for their rental. MyCamper then charges a service fee. The size of the service fee is stated in your booking.

As a renter, you pay the deposit just before your booking starts and then you get it back when the booking is over. Read more about the booking process.

The deposit is paid to MyCamper so that you as a renter can feel safe with your payment. During checkout, possible extra costs can be registered, which are then deducted from the deposit. The remaining amount will be refunded to you when the checkout is approved. If the amount surpasses the deposit, MyCamper will charge you as a renter the surpassing amount. 

The vehicle owner can report extra costs later than that, which may mean that you as the renter will be charged for these. This can be, for example, costs regarding fuel, road tolls, fines or deductibles.

In order to be able to demand money from the renter for additional fees for road tolls and parking fines, the owner must submit documentation proving that these occurred during the rental period. This can be, for example, receipts for surcharges, road tolls or parking fines. These documents must be submitted no later than six months after the booking is completed.

All payments made from MyCamper to both owners and renters take between 5-10 working days to reach the recipient's account.

The cost of deductibles can vary depending on the insurance and insurance structure the owner has. There are also different deductibles for different elements of the insurance. The deductible is stated in the advertisement.

For MyCamper's insurance via Omocom, the maximum deductible is SEK 10,000. However, it is possible to add a deductible reduction and thus reduce the maximum deductible to SEK 3,000. The cost for deductible reduction is SEK 149 per day.

Read more about deductibles and other information regarding MyCamper's insurance via Omocom.

Yes, it is available for the vehicles covered by MyCamper's insurance via Omocom. Until check-in, you can choose to add deductible reduction. You then reduce the maximum deductible from SEK 10,000 to SEK 3,000. The cost for deductible reduction is SEK 149 per day.

More information about deductibles and other information for MyCamper's insurance via Omomcom.

If your booking request is denied or canceled, there are no obstacles to you looking for another motorhome or caravan to book, or sending a request for the same vehicle for, for example, a different date. If a request is denied or expires it costs no money, making a request is always free.

To cancel a booking request, go to the page for your bookings and select the booking you want to cancel. Then click on "Cancel booking" for the booking to be canceled. 

You can, free of charge, cancel a booking request that has not been accepted or has not been paid.

When a booking is confirmed, cancellation policy applies to both the renter and the vehicle owner.

No. If you cancel a booking request before it is accepted by the owner, you will not be charged for any costs.

It is always possible to cancel a confirmed booking but under the current cancellation policy. Read more about the cancellation terms in MyCamper's terms of use and in your booking.

If a motorhome or caravan owner cancels a confirmed booking, the full rental amount is paid back to the renter. MyCamper can then help you as a renter to try to find a replacement vehicle on the platform, but without guarantees that an equivalent vehicle is available. MyCamper offers no compensation in addition to the refunded rental amount.