Fragen und Antworten
1. Create a profile
The first thing you need to do to be able to rent out your motorhome or caravan, is to fill in a profile about yourself. By doing so, potential renters can get an idea of who you are.
2. Publish your vehicle
Once you have created a profile, you can publish your vehicle. You do this by filling in information about the vehicle's basic data and equipment, uploading photos and making a description of the vehicle.
Once you have published your vehicle, it is available for rent. Now you can also mark the dates you do not want to rent out the vehicle, to avoid getting unnecessary requests.
3. Get a booking request
Once you have published your vehicle, you can receive booking requests from verified users. The person who wishes to rent the vehicle sends a request to rent on the specified dates.
Now you and the renter can also send messages to each other. The message function can, for example, be used to greet or ask questions regarding the rental. Therefore, it is good that you check if you get new messages regularly. You will also receive an email every time you receive a new message on MyCamper's website.
4. Accept the request
Once you have received a booking request, you can choose to accept it if you want to rent out your vehicle to the person who sent the request. If you do not want to rent it out, you can decline the request.
Once you have accepted a booking request, the renter must pay a booking fee to confirm the booking. If payment is not made within 48 hours, the booking will not be made and your vehicle will be marked as vacant again.
Check-in takes place when the renter picks up the vehicle from the vehicle owner to use it during the rental period. Remember that you as the owner are responsible for ensuring that the vehicle, fixtures and equipment correspond to what is stated in the rental agreement when the renter picks up the vehicle.
The vehicle owner starts checking in on his phone on MyCamper's website when the renter has arrived at the vehicle. The vehicle owner and the renter then together make a thorough visual inspection of the vehicle, and the owner documents any damage and defects on the vehicle. The vehicle owner documents any damage and defects and if it is a motorhome, the current fuel level and mileage reading are also documented. The renter then approves the owner's documentation of the vehicle's condition on MyCamper's website in his telephone. Finally, the vehicle owner looks at the renter's driving license and enters the renter's last four digits in the social security number on the website, to ensure that it is the same person who sent the rental request, who picks up the vehicle and that the renter has the right authorization to drive the vehicle. The keys to the vehicle are then handed over from the vehicle owner to the renter. Thus, the check-in is completed and the rental period has started. The renter has now taken over responsibility for the vehicle.
It is important to set aside enough time for the check-in and check-out process. This often takes between 1-2 hours. Completing the check-in is mandatory and demonstrates that both parties are aware of the condition of the vehicle before the rental period starts. In this way, both parties can feel safe during the rental period and when returning the vehicle.
Check list for check-in process:
- The renter goes to the vehicle owner or where the vehicle is located, at the agreed time on the day of check-in.
- The owner starts a "check-in" by phone on MyCamper's website.
- If it is a motorhome, the vehicle owner first documents the motorhome's fuel level and mileage reading.
- The owner and the renter inspect the vehicle together. The vehicle owner documents any damage and defects, that the equipment works and takes pictures of the vehicle.
- The owner examines the renter's driving license so that it matches the renters's information on the website and enters the renter's last digits in the social security number. The vehicle owner hands over the vehicle's keys to the renter.
- Hyraren godkänner därefter fordonsägarens dokumentation genom MyCampers hemsida.
Check-out takes place when the renter returns the vehicle to the owner after his rental period.
The renter returns the vehicle to the vehicle owner at the specified time on the last day of the rental period. If it is a motorhome, the vehicle owner documents the motorhome's fuel level and mileage reading. Distance driven will then be calculated and if the renter has driven longer than the free miles included in the booking, this is automatically registered as an extra cost.
After that, both parties inspect the condition of the vehicle together to ensure that the vehicle is in the same condition as when rented. The vehicle owner then documents any new damage to the vehicle. When the keys have been returned and the check-out has been approved by both parties on the website, the check-out is completed and you as the owner have regained responsibility for the vehicle.
Before activating your vehicle for rental, you will be able to fill in the rules that apply to the vehicle during the rental period. There you state what is allowed and not allowed in connection with the renter's use of the vehicle. You can, for example, decide whether the vehicle should be smoke- or pet-free, whether there is a minimum age for renting the vehicle, or whether travel outside Sweden is permitted.
The rules exist to ensure that the vehicle is only used in a way that you as a vehicle owner can feel comfortable with.
You as the vehicle owner state yourself what is allowed and not allowed regarding the use of the vehicle during the rental period. If you go to the tab "my vehicle" and then "rules", you can choose to allow travel within Europe, Scandinavia or only Sweden.
MyCamper is there to make renting motorhomes and caravans safe, insured and easy. Here we list the three main benefits of renting out via MyCamper.
If you as a vehicle owner cancel a confirmed booking, the full rental amount will be paid back to the renter. If you cancel a confirmed booking without a valid reason, you may owe MyCamper an amount corresponding to the booking's service fee.
You do not have to pay this, however, if the cancellation occurs due to the vehicle being damaged or otherwise placed in a non-rentable condition during a previous rental via MyCamper, or if the cancellation is due to force majeure. As a vehicle owner, you must be able to present evidence of both, and MyCamper can help with an assessment if necessary.
Before a renter can send a booking request, a background check is done. If, for example, any debts or payment remarks arise, the renter is refused to send the booking request.
You as the owner need to confirm or reject a booking request within 48 hours. An email will be sent to the renter as soon as you have accepted, sent a message or declined a booking request.
If the renter cancels a booking request before it has been confirmed, the renter will not be charged for any costs.
Only the renter will be verified during the check-in process. If more people want to drive the motorhome or tow the caravan, these need to be registered as extra drivers by the renter via the website.
When you have received a booking request from a renter, a button called "send message" appears. If you visit MyCamper's website on a mobile phone, you will find the "send message" button at the bottom of the screen, and if you visit the website on a computer, the "send message" button will be on the right side.
When you have received a new message, you will see a notification at the top right on the website. If you then click on "messages", you will get to the whole conversation. You will also receive an email notification when the renter sends you a message. If you open the e-mail, there is a link that takes you to the conversation on mycamper.com where you can reply to the message.
As a vehicle owner, you choose when your motorhome or caravan is available for rent. If you go to "my vehicle", you can then click on "availability" and "add date". There you can fill in when you do not want your vehicle to be available for rent, which can be when you intend to use it yourself or if you put it in winter storage.
The dates you have chosen for the vehicle not to be available will be displayed as occupied for rental to potential renters. This means that you do not have to receive inquiries from renters about periods that you do not want or can not rent out your vehicle.
Once a booking has been confirmed, this time will also be shown as booked for other potential renters. This also means that you do not have to receive requests for these periods.
MyCamper use third-party provider Stripe for all payments made. Stripe is the world's third largest payment provider and is established in 120 countries. All information entered by users on MyCamper's website is handled in encrypted form and is not disclosed to third parties.
To receive payments to your bank account, you need to have created a profile and filled in your account information. You do this in the third step in Getting Started - Verify ID. There you fill in your IBAN number, which you can find, amongst other things, by logging in to your internet bank.
For example, here you can find your IBAN number if you have one of these banks:
All payments made from MyCamper to both owners and renters take between 5-10 working days to reach the recipient's account
As a vehicle owner, you will receive a payment after the check-in has been approved by the renter. You may also receive more payments during and after the booking, for example for extra costs that are registered at check-out.
You can find your payments on the My payments page. You can access this page via the menu button on your mobile phone. On the computer, you will find the menu option if you click on your profile picture.
In a booking you can also get information about your payments for the specific booking.
Please note that from the time the money is paid out, it can take 5-10 banking days before the money is visible in your account, depending on which bank you have.
The deposit is paid to MyCamper to make renters feel secure. During check-out, you as the vehicle owner can indicate extra costs that you want to charge the renter. The renter then needs to approve these extra costs. You as a vehicle owner and renter are responsible for agreeing to any additional costs to be deducted. If the amount of extra costs exceeds the deposit paid, the renter will pay the excess amount to MyCamper and then the extra costs will be paid to you.
At check-out, you also have the opportunity to ask to keep the deposit for a limited time to, for example, check what a repair will cost. You are then responsible for checking this out as soon as possible.
If you report extra costs after the deposit has been released, you will receive your money as soon as the renter has paid it to us. In order to be able to charge the renter for extra costs, you as the owner must send in documentation that proves that these occurred during the rental period. This can be, for example, receipts for surcharges, road tolls or parking fines. The documents must be submitted to MyCamper no later than six months after the check-out of the rental period. Note that if extra costs are added afterwards, it is you as the owner who has the burden of proof, so it is always easiest to make sure that you and the renter agree on any extra costs directly at check-out and that this is documented in the check-out. Note that when MyCamper transfers money to you, it can take up to 5-10 days before the money reaches your account. Administrative fees are added when handling extra costs.
You as the owner decide for yourself what price you want to charge for your motorhome or caravan when renting out. When you list your vehicle, you specify what it will cost to rent it. The pricing, which you only need to fill in once, is divided according to high and low season as well as any supplements for shorter bookings and any discounts for longer bookings.
The basic price is a weekly price, i.e. for a booking of 7 nights. There is a weekly price for high season and one for low season. In addition to this, you can also choose to charge more for bookings shorter than one week. Here you can choose to take between 0 to 50% extra. For example, if you have chosen to take 10% extra for shorter bookings and a weekly price of SEK 7,000, you earn on a three-night booking (7,000 / 7 x 3) x 110% = SEK 3,300.
You can also choose to give a discount if someone rents for more than a week. This discount takes effect from night 8. Here you can also choose between 0 to 50%. For example, if you have chosen to give a 50% discount on long bookings and a weekly price of SEK 8,000, a two-week booking will give you 8,000 + 8,000 x 50% = SEK 12,000.
Do not worry if this feels difficult. Under the tab "Prices" inside the page "My vehicle" there is a table that clearly shows how much you will earn on different weekly prices, supplements and discounts so you can experiment with the different settings and see how much you will earn.
If you are renting out a motorhome, you also fill in a number of free kilometers that are included per week and what it costs if these are exceeded. This cost is then automatically deducted from the renter's deposit after check-out.
You as the owner state how much you want to earn. Then we add our service fee, which includes insurance, background checks, transaction costs and VAT. The total rental amount shown in the ad and which the renter pays is thus your desired amount plus the service fee.
As the insurance premium varies for different vehicles, the service fee also varies, but for an average booking it is around 20% of the total rental amount excluding VAT. You enter what you want to charge under the tab "Prices" on the page "My vehicle". There you will also find examples of what you earn and what the rental amount will be for different booking lengths.
The service fee will be higher for renters under 28 years of age due to increased insurance premiums. The exact amount of the service fee is stated in the booking.
Example: Rental period : 1 week
|The total weight of the motorhome:||3,5 ton||5 ton|
|The value of the motorhome:||500 000 kr||900 000 kr|
|You earn:||9 000 kr||12 000 kr|
|Service fee:||2 908 kr||3 988 kr|
|Service fee (%):||24,4 %||24,9 %|
|Total rental amount:||11 908 kr||15 988 kr|
You can find your payments under My payouts.
You can access this page via the menu button on your mobile phone. On the computer, you will find the menu option if you click on your profile picture.
The rental income you receive as a vehicle owner is taxable capital income. It is important to note that you can deduct the tax when it comes to costs associated with the rental. For motorhomes, the Swedish Tax Agency has today established a deduction for wear and tear of SEK 9 for every 10 kilometers, unless a higher cost can be demonstrated.
There are also deductions for supplementary insurance and other additional costs that have to do with the rental. These do not apply to a standard motorhome insurance, cleaning, taxes, service, parking space etc.
You can calculate the tax by calculating your rental income minus valid deductions, and then calculate the tax on the surplus, which today is 30%. If you have thoughts about renting motorhomes and caravans and taxes, we recommend that you read more at the following link from the Swedish Tax Agency's website.
If you run a business and are liable for VAT, you need to issue a receipt to the customer for the amount you have earned and specify VAT there.
Damages & insurance
Together with Omocom, we have developed a tailor-made insurance for our platform. This is a group insurance and covers all bookings on MyCamper that are covered by the insurance terms.
During the rental period, it is the renter who pays for any costs that arise. This includes, among other things, parking fines, road and bridge tolls or damage and defects to the vehicle. Fines and fees that appear afterwards but which have been issued during the rental period, the owner can report to MyCamper no later than six months after the check-out has taken place. MyCamper will then charge the renter for applicable fees.
It is important that you know the condition of the vehicle, before you as a vehicle owner rent out your vehicle. At check-in, when the vehicle is to be handed over to the renter, the vehicle owner and the renter must together make a thorough inspection of the vehicle and document what damage or defects are on the vehicle before the rental. Completion and approval of the check-in is mandatory for both parties, and demonstrates that both parties are aware of any damages or defects that exist at the start of the rental period.
A follow-up is then done at check-out, when the vehicle is returned to the owner. Then the damage or defects that are present on the vehicle are documented again. By doing this, any new damage or defects that have occurred during the rental period can be discovered. Any new damage or defects that have occurred must be documented on MyCamper's website, and the renter is obliged to compensate them. If you discover damage or defects after the check-out has been approved, you need to prove that the damage occurred during the rental period. You can then submit a claim for additional extra costs that will be charged to the renter.
If your booking is covered by MyCamper’s insurance via Omocom, create an insurance claim by clicking the link directly in your booking under the heading “Insurance”. By using this link, your vehicle and booking details are pre-filled for a smoother process. Once you have submitted your claim via the link, you will be contacted by an administrator who will help you further.
If you have general insurance questions, you can call Omocom on +46 8-520 278 70. You can also send an e-mail to firstname.lastname@example.org.
To be covered by MyCamper's insurance, you need to meet certain requirements. Among other things, your vehicle must be privately owned and may have traveled a maximum of 300 000 km.
Read more about MyCamper's insurance and what requirements you need to meet here.
If for some reason you are not covered by MyCamper's insurance, you can still rent out via MyCamper, but then you need to make sure that you have insurance that applies when renting out. Several insurance companies approve rentals even if the motorhome has been acquired for private use. If you are not covered by MyCamper's insurance, we recommend that you as a motorhome and caravan owner find out how your insurance company covers any damage that may occur when renting out. To be covered by the insurance, the renter must be at least 23 years old.
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